Get in touch with the BioGenes team
Below you will find a list of the most frequent requests in recent years. This will allow you to find the responsible contact for your matter quickly.
We will be happy to help you!
BioGenes Service Team
Due to BioGenes mail-server security settings, we cannot receive emails only with attachment(s) without text. Please ensure that at least a short text is written in your automatically generated emails/PO’s. Please contact us by phone (+49 30 6576 2396) in case you don’t get a reply within 48 hours on working days.
Quality Unit
BioGenes IT Team
BioGenes HR Team
Receipt of Goods/Antigens
BioGenes' incoming goods department is operating during week days (CET):
- Mon - Fri: 8am to 4pm
We can not guarantee proper processing for off-time shipments.
Please note that BioGenes will not be operating during the following bank holidays:
- 18 - 21 Apr 2025
- 01 May 2025
- 8 May 2025
- 29 May 2025
- 09 June 2025
- 03 Oct 2025
- 22 Dec 2025 - 02 Jan 2026 (Antigens must be received by December 17, 2025 at the latest)