Get in touch with the BioGenes team
Below you will find a list of the most frequent requests in recent years. This will allow you to find the responsible contact for your matter quickly.
We will be happy to help you!
BioGenes Service Team
Due to BioGenes mail-server security settings, we cannot receive emails only with attachment(s) without text. Please ensure that at least a short text is written in your automatically generated emails/PO’s. Please contact us by phone (+49 30 6576 2396) in case you don’t get a reply within 48 hours on working days.
Sales & Business Development
Cornelius Berka
Head of Sales, Business Development & Marketing
Quality Unit
BioGenes HR Team
Receipt of Goods/Antigens
Please note that the times for the acceptance of goods have changed.
BioGenes' warehouse receiving hours are:
Mon – Thu: 8:00 am - 3:00 pm (CET)
Fri: 8:00 am - 2:00 pm (CET)
For deliveries outside of these times, we cannot guarantee acceptance of goods.
Please note that BioGenes will not be operating during the following bank holidays:
- 18 - 21 Apr 2025
- 01-02 May 2025
- 08-09 May 2025
- 29-30 May 2025
- 09 June 2025
- 03 Oct 2025
- 22 Dec 2025 - 02 Jan 2026 (Antigens must be received by December 17, 2025 at the latest)